FAQ on how to acquire tickets

Login/registration

All questions concerning registration will be answered in that section.

What is the difference between registering and login?
Registration:
You have to register to be able to purchase a ticket or redeem vouchers for the first time. After registering you receive a password which you can then use to login.

Login: Once you have registered you receive a user name and password so to be able to login onto the ticket system at any time.

How can I register?
You have to register when you buy tickets or redeem vouchers for the first time. This is how to proceed:

  1. Put a ticket or voucher in your shopping basket.
  2. Check your shopping basket and click on "Continue".
  3. You will see a button marked "Register".
  4. Fill out the registration form.
  5. You will then receive an e-mail with your personal password.
  6. Please check your e-mail inbox, including your spam/junk mail/unknown folder.
  7. Now enter the password that was sent to you.

If you have closed your browser window, click on "Login".

Why do I need to register a voucher?
Your voucher is your invitation! It means that an exhibitor is paying to allow you and your family or friends to attend the trade fair.
Full registration with an e-mail address is necessary to allow exhibitors to keep track of who has accepted his invitation. The exhibitor might also use the contact data you supply to send you information after the event. If you do not wish the exhibitor to contact you, you can inform him after the event.
 
I would like to redeem a voucher but I do not wish to pass on my data, and certainly not my e-mail address, as I do not want anything to be sent to me.
We would ask you to appreciate that vouchers can only be redeemed if your data is registered. Your ticket can only be sent to you online, which is why we require your e-mail address.

You're registered already?
If so, simply click on "Login" at the top right-hand of the welcome page of the ticket shop and enter your e-mail and password.

You can also login under the menu item "My account" within the navigation bar. In "My account" you can change your personal details and/or view your order history.

Why should I register online in advance?
Advance online registration gives you fast admission to the trade fair without having to wait.

Can I go to the trade fair without registering online in advance?
You have to register in order to redeem vouchers – this can also be done on site.

If you do not wish to register at all, you can purchase a ticket at the cash point on site. 

Vouchers/tickets

In that section all questions concerning vouchers will be answered.

Where can I redeem my voucher?
You can redeem vouchers online by entering the voucher code (shown on the voucher) in the "Redeem voucher" section.

Can I redeem a voucher and buy a ticket at the same time?
Yes, you can order as many tickets as you like on the welcome page of the ticket shop and redeem a ticket using the "Redeem ticket" function as well. In the "Check shopping basket" section you can add more tickets to your order if you wish, or reduce the number of tickets ordered.

Is it possible to redeem several vouchers at the same time?
Yes, to redeem several  vouchers at the same time, please enter the voucher codes seperated by comma. You can enter up to 10 voucher codes.

How do I get my ticket?
The ticket is sent to you by e-mail. As a registered visitor, you can also view your order history under "My account". Here you can download the ticket you have ordered and print it out.

Payment was completed but I didn't receive an e-mail with my ticket. What is the reason for this?
Please check your spam/junk mail/unknown folder if you do not receive an e-mail after payment has been completed successfully.

Can I buy tickets or redeem vouchers for other people?
Yes, you can also buy tickets and/or redeem vouchers for others.
 
You can personalise individual tickets once you have placed your tickets or voucher code in your shopping basket, checked the shopping basket and login/registered.
 
As soon as you have entered the other person's details and the order process is complete, the system sends an e-mail to the person for whom the ticket has been personalised. Within that e-mail the other person will receive a link under which the tickets can be downloaded.
 
As the person ordering the ticket you receive an additional e-mail showing all the tickets you have ordered as well as an order receipt for all tickets that have been purchased.

We only have one e-mail address but we would like to purchase several tickets or redeem several vouchers.
No problem, you can redeem as many vouchers on your name as the duration of the fair allows for! However, as the person ordering the tickets, they will all be under your name.

Why is it not possible to download all tickets within the section "order history"?
Tickets which have been personalised for other people have to be retrieved by the other person first before you can download these tickets.

Can I change the name on the ticket?
Unfortunately this is not possible due to technical reasons.

How can I pay for my admission ticket online?
You can pay for your ticket online by credit card (Visa, Mastercard, American Express) and by electronic debit. It is currently not possible to pay by bank transfer or invoice.

When making a payment, how will I see that I am on a secure page?
You can check this by clicking on "Properties" with the right-hand mouse key. Here you will see that the ticket shop uses the secure https protocol.

Can I cancel my ticket?
Yes, as a registered visitor you can cancel your ticket before and during the trade fair.

Login in the "My account" section and click on the menu item "Order history". Click on the "+" symbol by the ticket in your order history and the ticket option will appear, including the "Cancel ticket" button.

Please note that a ticket can only be cancelled if it has not yet been used to gain admission to the trade fair. Purchased tickets are not refunded after the trade fair.

Can I buy my ticket on site?
Yes, just go to the ticket counters on site. 

Password

All questions concerning passwords will be answered here.

How can I create my password?
When you register you can assign your personal password by yourself. You will then be asked to activate your account.

How and why do I have to activate my account with a password?
After registration you will receive an e-mail with a link. By clicking on this link you activate your account and return to the portal to complete your ticket purchase. Activating your account is for your own protection. We may not send any e-mails without your consent (account activation).

Password forgotten?
Click on "Login" in the upper right area of the ticket shop and then click on the "Forgot password" button. You will then receive an e-mail with the option of assigning a new password.

Where can I change my password?
In the section "My account" or "My data" you have the possibility to change your password.

Links & Contact:

Contact

Any questions? Please contact the visitor support of IHM:

P +49 89 189 149 555
visitor@ihm.de

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