In that section all questions concerning vouchers will be answered.
Where can I redeem my voucher?
You can redeem vouchers online by entering the voucher code (shown on the voucher) in the "Redeem voucher" section.
Can I redeem a voucher and buy a ticket at the same time?
Yes, you can order as many tickets as you like on the welcome page of the ticket shop and redeem a ticket using the "Redeem ticket" function as well. In the "Check shopping basket" section you can add more tickets to your order if you wish, or reduce the number of tickets ordered.
Is it possible to redeem several vouchers at the same time?
Yes, to redeem several vouchers at the same time, please enter the voucher codes seperated by comma. You can enter up to 10 voucher codes.
How do I get my ticket?
The ticket is sent to you by e-mail. As a registered visitor, you can also view your order history under "My account". Here you can download the ticket you have ordered and print it out.
Payment was completed but I didn't receive an e-mail with my ticket. What is the reason for this?
Please check your spam/junk mail/unknown folder if you do not receive an e-mail after payment has been completed successfully.
Can I buy tickets or redeem vouchers for other people?
Yes, you can also buy tickets and/or redeem vouchers for others.
You can personalise individual tickets once you have placed your tickets or voucher code in your shopping basket, checked the shopping basket and login/registered.
As soon as you have entered the other person's details and the order process is complete, the system sends an e-mail to the person for whom the ticket has been personalised. Within that e-mail the other person will receive a link under which the tickets can be downloaded.
As the person ordering the ticket you receive an additional e-mail showing all the tickets you have ordered as well as an order receipt for all tickets that have been purchased.
We only have one e-mail address but we would like to purchase several tickets or redeem several vouchers.
No problem, you can redeem as many vouchers on your name as the duration of the fair allows for! However, as the person ordering the tickets, they will all be under your name.
Why is it not possible to download all tickets within the section "order history"?
Tickets which have been personalised for other people have to be retrieved by the other person first before you can download these tickets.
Can I change the name on the ticket?
Unfortunately this is not possible due to technical reasons.
How can I pay for my admission ticket online?
You can pay for your ticket online by credit card (Visa, Mastercard, American Express) and by electronic debit. It is currently not possible to pay by bank transfer or invoice.
When making a payment, how will I see that I am on a secure page?
You can check this by clicking on "Properties" with the right-hand mouse key. Here you will see that the ticket shop uses the secure https protocol.
Can I cancel my ticket?
Yes, as a registered visitor you can cancel your ticket before and during the trade fair.
Login in the "My account" section and click on the menu item "Order history". Click on the "+" symbol by the ticket in your order history and the ticket option will appear, including the "Cancel ticket" button.
Please note that a ticket can only be cancelled if it has not yet been used to gain admission to the trade fair. Purchased tickets are not refunded after the trade fair.
Can I buy my ticket on site?
Yes, just go to the ticket counters on site.